Running the SandBagger
SandBagger File List
You should ensure you are
viewing the latest pages at this and other websites by
making sure your browser is set to reload each website page
from the website each time you navigate to a new page. For
example, if you do not do this, activated copies of the
SandBagger may display an incorrect update notice on the
application Start screen.
This page was last
Got a Question?
Support information (including
download, installation and troubleshooting) is available on
this page. After installation,
although you can attempt to intuitively use the SandBagger,
there are many options that require you to first fully
understand the processes. The best way is to start with
the Event Management screen, available using the Help Index
button. You can download a comprehensive searchable User
Help Guide (PDF file) from the Support and Help screen
available using the Help Index screen, which also includes
information and tips. Detailed help for using
the SandBagger is also available using the context sensitive
help buttons throughout the application.
If you cannot find the answers you are
looking for using one of these resources, please send us a
support request using the Support Request button on the
SandBagger Support page, or the
Contact Us page.
We will answer any questions you have about the
Sandbagger, and attempt to answer any questions about setting up and running your tournament(s).
Release includes several new features, and a number of
important form and report changes and processing updates.
Older dated releases or release
builds, and versions such as
10.16.01 to 10.29.01 are obsolete, will not now
work correctly and are not supported. If you are attempting
to use one of these, you must update your copy before
continuing, to ensure trouble-free operation. (Versions
older than 10.16.01 cannot be updated.). For more information, see the
SweetSpot Software(r) is a trusted publisher of SandBagger
application releases, and they will never contain
advertising, viruses or third party add-ins. We plan to
continue to provide this free Personal Edition to the public
for the foreseeable future. However, we may cancel this free
offer at any time without notification.
To install a copy of the
SandBagger PC Application, please be aware that it will not
run correctly if you attempt to install it on PCs running
Linux or Windows XP (or older) operating systems, removable
or network drives or on a PC with Microsoft Office 2003© or
earlier version already installed! If any of these
restrictions apply, do not attempt to install the
SandBagger. For additional information, see the
document or the 'Installing the SandBagger' section below.
User downloads are usually executed using one of many
different internet browsers. In certain situations when
attempting to download a SandBagger installer file (caused
by browser add-ons or the computer operating system), a
message may be displayed which warns that the setup file is
not normally downloaded. When attempting to run the file, a
similar message may be displayed by the operating system
that the file cannot be verified and may harm your computer
if run. Although SandBagger releases are digitally signed,
the self-extracting installer files which contain the
SandBagger application are not. When attempting to download
or use a SandBagger setup file, you can safely ignore the
warnings and proceed with the SandBagger installation.
Older SandBagger Copies:
versions may be available from websites other than this one,
also please be aware that releases older than the ones
currently available here are obsolete and MAY NOT WORK
correctly and should not be used. If you have an older
version installed, you are strongly encouraged to register,
activate it and install the current available update at this
website. Also, although you may be advised by email from
sites other than this one that a new release of the
Sandbagger is available, please remember that a full version
setup file cannot be used to update an installed version -
an update from the Updates page at this SandBagger website
must be used instead.
Downloads from Other Sites:
Downloads from sites other than this one may execute using
their special downloader applications that include options
to install non-related programs. These programs are
often third party add-ins that pay the sites to include them
with their downloaders. We are not associated in any way
with these optional programs, and do not support or condone
the use of these downloaders. If the site allows a direct
download, you are encouraged to use that option or to only
download the SandBagger installer files from this SandBagger
The SandBagger installs with a 30 day
demo restriction that can be removed with free registration
and activation. The Sandbagger has been created with and
optimized for 32 bit Access 2013/2016, and MUST use a 32 Bit
version of Access to run. To determine which installation
option you can use, review the table below before
downloading from the
Other sites usually offer a Complete Installation download.
If you have acquired a copy from one of these sites, for the
SandBagger to run properly you may need to remove the Access
2007 Runtime version and install one shown for a Base
Installation in the table below.
Recommended if you have one of these 32 Bit
Access Versions Installed:
A Complete Installation
2007 Full or Runtime
A Base Installation
2010 or Newer Runtime
2013 or Newer Full
Installations are described further in the
the SandBagger' section below.
as shown will install a 32 Bit version of
Access 2007 Runtime with the SandBagger to run it.
will only install the SandBagger application files.
If your PC is
Depending on what 32 Bit Access version you have on your standalone computer, you
should be able to use the appropriate
installation method shown to the left.
If Your PC Uses
Server-based Programs on a LAN:
In this case you must use a Base
Installation method and your LAN must have
one of the 32 Bit Access versions shown to
the left installed on your server (check
with your IT folks if necessary).
Most users are of the opinion that
64 Bit applications run best with 64 Bit operating
is not true for MS Office - unless you have very
specific reasons for using a 64 Bit version, you should
consider replacing it with a 32 Bit version.
The SandBagger will not
run with Access 2010 (full version).
You can download and install a Complete
Installation but you may wish to use a Base Installation and
download and install a copy of 2010 Access Runtime (32b)
from the Microsoft website.
You have just installed the SandBagger base
files and the SandBagger won't run:
You will probably not
have a suitable Access 32 Bit version installed, and you will have
two options - see the next section below.
inadvertently installed a complete installation and realize
you have Access 2013 or newer already installed and want to
use it: You just need to right-click the SandBagger
icon and select the Access version you want to
open the SandBagger (you could also just delete the Access
2007 runtime application from your PC). Afterwards, you will
also need to adjust Access security settings to trust the
SandBagger directory (typically C:\SBWGOLF).
An installations prerequisites document is also available -
Click Here to
For more information, see the next section (Installing the
The SandBagger will not
run with any 64 Bit version of MS Access.
Update Release Downloads:
If you are using an activated copy older than the current
update release, you are strongly
encouraged to download and install the current update
Older releases are obsolete and may not work correctly!
Please remember that
you cannot use the SandBagger with a 64 Bit Access
version, or install the SandBagger on a PC or network
with MS Office versions older then 2007 installed, and you will have problems running the SandBagger if you
attempt to install and use it on a removable or network
Details for installing these packages follow
below. Remember that the complete and base
installation setup files cannot be used to update your older
installed version - install an update instead (see
particularly if an update newer than your installed copy
If you are having
problems after installing the SandBagger, see the
Troubleshooting section below. After installing
and opening the SandBagger, you are strongly encouraged to
visit the application Support page and download and review the contents of the comprehensive
PDF Help file.
Also, please review the
Release and File Lists page here for important
information about how the files installed with the
SandBagger are used.
Registration and Activation:
The SandBagger will install as a fully operational
application with a 30 day demonstration period restriction.
This restriction can be easily removed by registering your
copy and activating it - visit the
page for more information. Changes (updates) to operating
systems and MS Office installations can often cause problems
with the SandBagger, requiring an update to the application.
Free activation ensures that you have access to future
SandBagger updates and personal technical support for the
life of the Personal Edition.
The complete install package (SBWInstall.exe) installs the
SandBagger application and Microsoft Access 2007 Runtime.
reason the 2007 runtime version of Access is included with
the complete installation of the SandBagger is because the
file sizes of the other runtimes (2010 and newer) are
extremely large and would make the Complete Installation
package unworkable. However, to use a newer Access version,
you should use a Base installation (see below) and download
the 32 Bit Access version you wish to use from the Microsoft
website, and install it.
Otherwise, download the complete installation file from the
Download page, save it to your desktop and run it from
there. Make sure no MS Office©
applications are running when you attempt to install it on
your hard drive.
Unresolved issues with already installed 64 Bit
versions can cause installation problems for the SandBagger.
Unfortunately, if installing a Complete Installation package
does not work with a 64 Bit version of Office installed, you may be unable to use the SandBagger.
If you have any work in the SandBagger you wish to save, be
sure to copy the file SBGOLFII.accdr in directory C:\SBWGOLF
to another safe location before proceeding. If you have installed the SandBagger using the
SBWInstall.exe installation package and you wish to
it, use Programs and Features in Windows to uninstall the SandBagger application, then
the Microsoft Office Access 2007 Runtime.
When done, delete the SandBagger Directory (typically
If you are having problems, see the
section below. If you need to reinstall the SandBagger, use the following procedure:
First uninstall any
currently installed copy (see Uninstalling above).
- Go to
Downloads at this website, download the current
Complete Installation release of the
SandBagger to your desktop and install it. When it
completes, check for Microsoft Windows Updates.
If any are available, download and install them, and
restart your computer again.
- Try to start
the newly downloaded SandBagger. If this new copy still does not start
Us. If it does, close it and copy your saved
copy of SBGOLFII.accdr back to C:\SBWGOLF,
overwriting the similar file there. Then restart the
- Check for SandBagger
updates, and update your copy if needed (visit the
Updates page at this
website to download).
A Base Installation will
not install a copy of Access - it will only
install the SandBagger application files on your PC, and
these files must use an installed 32 Bit Access
program to run. Download the base files installer (SBWBaseInstall.exe) from
the Download page, save it to your desktop and run it from
there (the base SandBagger files will always be installed on
your C:\ drive). If a pre-existing SandBagger copy is on your hard
drive, this installation will fail! You will then have two
options to have or install a suitable Access copy:
When you try to open
the SandBagger with your Access version, it may keep the
application from running by blocking embedded macros, and
then displaying a security message. You can just ignore the
security warning each time you open the SandBagger, or you
can adjust your Access version to remove this message:
Use it with a full version of Access 2007, 2013 or newer.
If one of these versions is not installed, you could buy
and install one.
Use it with a newer runtime
version of Access (2010 or newer). If one of these
versions is not installed, you could download and
install one from the Microsoft website.
If you are
using a full Access version, go to your Access version
Options, Trust Center and Trust Center Settings, and add
the SandBagger installation directory (typically C:\SBWGOLF) as a trusted location.
you are using a runtime version, your
Windows registry will not include an entry to trust the
installation location (typically C:\SBWGOLF). If you
must use a runtime
version, either ignore the security warning each time you
start the SandBagger, or
Us for instructions as to how to add
the necessary registry entry.
If you installed the SandBagger using the base installation
option and you wish to remove the SandBagger, simply remove
any created shortcuts and the C:\SBWGOLF directory from your hard drive.
If wish to reinstall the SandBagger, follow the instructions
in the Installing section above.
Run the SandBagger using the
installed shortcut or clicking on the SBGOLFII.accdr file in
File Explorer. The application will not perform correctly if
you attempt to run multiple instances of the program - run
only one instance of the program per session!
versions of the SandBagger have been optimized for Access
2013, but will run with full 2007, 2013 or 2016 versions, or 2007
or newer runtime versions. However,
when run the SandBagger, certain screen
resolutions may cause minor form rendering problems, for
example causing object placements to not line up properly.
Unfortunately, this is unavoidable.
If you have
multiple Access versions installed, to run the SandBagger
you may have to select the 32 Bit version you wish to use.
To do this, right-click the SandBagger shortcut or file
name, select Open With, and select it. Unfortunately, it may
take some time when an Access project requires you to to
change from one version to another.
When you are using the
SandBagger, remember to regularly save your work in a safe
place (such as a memory stick) in case of future computer
If your computer does not have an internet connection or our
website is not available, certain features requiring access
will be unavailable (such as registration, web support and
downloads); however, all other features of the SandBagger
will not be affected.
If your computer does not have an internet connection,
an "Internet Not Available" status will be shown
on the Start screen. If it does have internet access but
there is a problem accessing this website, the message "Website
not Available" will be shown on the Start screen. This
message may be displayed if maintenance at our website is in progress, or there is a problem
at our servers or with your router/modem - try again later.
Option to Use Access 2013 or Newer:
If you have previously used a Complete
Installation (which includes Access 2007 Runtime) and also had a FULL Access
2013 or newer version
already installed on your computer, you should remove the
runtime version and then use the full version to run the
SandBagger. Using Programs and Features, first uninstall the
Access 2007 Runtime, and then make sure you are using the
release of the SandBagger. Then, try to open the
SandBagger with your full Access version (use the shortcut
or double-click the SBWGOLFII.accdr file). If it starts with
a security message, you will need to enable application
macros - go to your Access version Options, Trust Center and
Trust Center Settings, and add C:\SBWGOLF as a trusted
locatiion. Please note: the full version of Access 2010 will
NOT run the SandBagger!
The SandBagger creates a backup in the installation directory
(typically C:\SBWGOLF) each time it is closed. After you
install an update, a new set of backups will be created from
that point on. If you find the backups are piling up and you
need the space, you should delete any backups you feel you will
To protect your work against hard disk failure or
problems, it is important for you to also periodically
create a backup in a safe location (such as a USB drive,
hard drive, or another PC). In that event, to use the SandBagger you will
need to reinstall it before attempting to recover a saved
backup. To recover any backup, see the
SandBagger Optional Procedures section below.
The SandBagger application screens are not scalable - they
are designed to display
correctly on PCs that use standard display resolutions and
text sizes, and to fit small notebook displays. If you
encounter a problem with the display, the application window
can be resized and moved if necessary and the new size and
location will be remembered - you can use the
restore arrows on various screens at any time to
restore the original window design size. If the
remembered window size is not smaller than the default
design size, is not positioned so that part of the window is
not visible, and it is not maximized, the application window
will be sized and placed with the remembered values;
otherwise, the application window will reset to design
There are many types of PC monitor and laptop screens
available, and each has a number of screen resolutions
defined by the display adapter and screen capabilities. Each
screen has a built-in design that supports a specific
character/object resolution, designated as Twips per inch
(TPI). MS Access does not handle different TPIs very well,
particularly from one Access version to another. As a
result, it can be a challenge to render Access forms correctly from
one screen/version to another, particularly since Microsoft
has a track record of issuing updates that change the
operating environments for their applications.
SandBagger uses MS Access as its processing engine,
certain fields on application screens may be formatted, and
other settings in the application set, using Windows
environment settings. For example, date fields in the
SandBagger will use the
Region and Language (R&L) Short Date settings in your
Windows version, and the printer used for reports should
default to the default printer set in Windows. Use Printers
and Devices to change the default printer, or use Print
Settings when a report displays in the application to
customize the printer used for that report.
Even if you are not
experiencing a problem with your copy, be sure to keep your
copy up to date, particularly when it has been a while since
you last used it and before attempting to use it at the
SandBagger releases are now dated
(version numbers are no longer used), and if a copy is older
than the current release (shown at the top of this page) or
it shows a version number, it is obsolete and cannot be supported.
We will only issue
updates for activated copies (but only if they are
needed to correct problems arising from MS Office and
operating system changes, or if a problem we have missed is
reported and needs to be fixed). We may still tinker a bit
with the SandBagger to improve usability, but will only include any
resulting changes when a new release is needed.
version 10.16.01 on access our website to determine the status of
the copy. If the internet is available
browser is not using cached pages, your copy should
display a message on the Start screen if your copy
requires an update. With recent releases, the current status
will also be displayed on the SandBagger Credits and
Once in a while we may identify a minor problem
with a current release that may affect some users.
Rather than issuing a new dated release, we may just
revise the available update and post the revised
version here at the Update page. With the current
release, a sub-release
indicator (e.g. R0) will show on the Credits,
Support and Help Index screens in the application and at the top of
this page. If they are not the same and you are
having a problem with your copy, please install the
An update to an activated SandBagger copy can be downloaded
and installed or reinstalled any time for any dated copy, or
any version 10.16.01 or newer. Attempting to update a really
old release (pre-10.16.01 versions) will not work - if you
need to update one of these, contact us for assistance.
If you are attempting to update versions after 10.16.01,
a "Table not found" error may be displayed which can be
ignored with no problem. Unfortunately, installing any
update will reset any custom report settings you may have
made and overwrite all template files. Also, the SandBagger
User Guide (which is
accessible from Event Management on the Help Index screen in the application)
references the current release and certain features
described will only apply to it.
If you are using an earlier
release or version (10.16.01 or newer) than the one currently
available, you should download and run the Update Installer copy via the
Update page (registered users only).
original activation information is valid for
all updates, and will not normally be required to install
Do not attempt to run an update with your copy of
the SandBagger running!
If the update
process stops with any error, your copy of the SandBagger
should be automatically restored. If not, you will
need to manually restore your application - see Update
Errors in the
For installation details, refer to update installation instructions
included in the prerequisites document (Click
Here to view), or to the detailed update help page (Click
Here to view), or the PDF Help File available
in from the Help - Downloads section on the Support page Index in the
application. If you are using the same
SandBagger copy on more than one computer, you only need to
install the update on the one you consider to be your
primary and then copy the resulting SBWGOLFII.accdr file to
the others (see Moving the SandBagger in the next section below).
SandBagger Optional Procedures:
Several procedures discussed on this page require knowledge
of how to manipulate files.
For Windows Vista or 7, you can use My Computer from the start menu to open a file
manager window, or you can type explorer.exe in the Run command. Navigate to the \SBWGOLF directory. If you are having trouble
figuring out which file is which because the window is not
showing file extensions, you can change this by selecting
Tools on the top menubar of the window (if this menubar is
not showing, hit the Alt key once). Select Folder Options
and then select View. In the Advanced Settings box,
un-select the "Hide extensions for known file types" box and
For Windows 8/8.1 and 10, you can use File Explorer
in the applications menu. Navigate to the \SBWGOLF directory. If you are having trouble
figuring out which file is which because the window is not
showing file extensions, you can change this by making sure
the File Name Extensions box on the View toolbar is checked.
Moving the SandBagger:
You may wish to initially install the application on a
desktop PC, and then transfer it to a second PC to do work
with the SandBagger at another location, or to a laptop when
you are ready to take it to a golf course for scoring. This
is accomplished by copying the working application file
(SBGOLFII.accdr) in the SandBagger installation directory
(typically C:\SBWGOLF) from your desktop computer to a
SandBagger installation on another
PC. In fact, you can copy and save the application file to and from
any computer using the procedure below. It is VERY IMPORTANT
to keep track of your current working copy and ensure you
are always working with it on whatever computer you are
using, as it is not possible to reintegrate different
copies. If you need help performing file operations, see
File Operations above.
file installed in the \SBWGOLF directory on the second computer
the working copy of this file from the installation directory
on the first computer (typically
- Using the current applicable install package at
Download page at this site,
install the SandBagger on any second computer you may
- With the current SandBagger release, you can select
the option on the Start page to copy the application
(for example, to a memory stick) when you quit the
SandBagger, and then make the copy when you do that.
Archiving the SandBagger:
You may wish to remove the SandBagger from your computer but
keep and archive any work you have done for previous
Events/Competitions, and to perhaps reuse it at a later date
to copy a previous Competition for a new one. To do this:
BEFORE uninstalling the application, copy the
SBGOLFII.accdr file from the
C:\SBWGOLF directory to
another save location such as a temporary or archive
directory you have created. If you have inadvertently
uninstalled the SandBagger before doing this, you may be
able to use a dated backup in the
C:\SBWGOLF directory -
copy that file instead to another directory, changing
the file name to SBGOLFII.accdr.
re-install the SandBagger, you can copy your saved file
back to the new C:\SBWGOLF directory. After doing this,
since your work file may be an older release copy you
should update your application using the current
downloadable update at the
Recovering a Backup:
This procedure assumes you have a correctly operating Access
installation, but for whatever reason your current copy of
the SandBagger is faulty. This usually occurs because you have caused an error in
the current copy by not following the data entry rules,
or the second part of a running update has failed with an
unrecoverable error. To
recover your work, you can try using a
correctly operating backup created by the application, or a
backup you have saved in a safe location (follow the procedure described below).
If you have had a hard disk failure or your copy of Access
is not working correctly, you may have to reinstall the
SandBagger - see the
SandBagger Troubleshooting section below.
- Close the SandBagger
program if it is open, and open a file manager window (for
help see File Operations above).
- If it exists in the application
directory, rename the current SBGOLFII.accdr file
a new name (such as SBGOLFII.temp)
- You should
use the backup dated the last time you successfully used
the application (this file will look like "SBGOLFII
YY-MM-DD (##).accbk"), or use the SBGOLFII.accdr file
you have backed up to a safe location. Copy the
selected backup copy to SBGOLFII.accdr in the
- Open the
application to see if this resolved the problem. If so,
you can delete the temporary copy you created (SBGOLFII.temp).
does not correct the problem, one or more of your data files
may be corrupted. Please contact us for assistance.
If you have previously
installed a copy of the SandBagger and then
uninstalled it, the installation directory (typically
C:/SBWGOLF) may still exist and contain backup copies from
the old copy. If you have reinstalled a new release, you may
be able to recover your work in a previous backup copy. To do this:
- Close the SandBagger
program if it is open, and open a file manager window (for
help see File Operations above).
for any available old backup file in the installation
If you find
one, you should use the one dated the last time you
the previous copy
(this file will look
like "SBGOLFII YY-MM-DD (##).accbk").
- Copy the backup file to
SBGOLFII.ACCDR, replacing the similar file in this
directory and try running it. If it runs correctly, download and install the latest update available at this
Please be aware that certain MS Office
configurations and programs running concurrently
with the SandBagger can sometimes cause runtime errors that
are usually temporary - try closing any running programs and
restarting the app in a few minutes to see if the problem
still exists. If you are still experiencing a problem,
review the Operating Errors section below or send us
a Support Request.
Please note that copies older than the currently available
one (see top of this page) are obsolete, are no longer supported and should not be
used! Also, in order for us to provide email support you should ensure
your email application does not treat our emails as spam.
The latest SandBagger
release/build was updated on a Windows 10 platform, but should work well in
Windows Vista, 7, 8/8.1 and 10 environments. There are
numerous monitors of different sizes and resolutions
accompanying desktops and as part of laptops and PC
compatible tablets. While we have made every attempt to accommodate
these options, you may find certain displays not showing all
data correctly. Please contact us if are
experiencing this problem.
The free Windows 10 upgrade ended some time ago, and recent
updates should have resolved all remaining problems with this
operating system. However, if you see an error message when
closing the SandBagger while running under Windows 10, or you experience window sizing
problems, first please download and install all current
Windows updates, and then the current SandBagger update. If
the situation persists, send us a Support Request.
Those Pesky Red Boxes:
As explained on the SandBagger Basics help screen, red
fields in the application cannot be left blank. In most
cases, you will be warned if you attempt to do so. However,
there are instances when leaving a red field blank will
cause the program to terminate. As we have the time, we are
going through the application verifying any fields we may
have missed and adding error checks, but so far not all have been
reviewed. Until this work is complete, don't leave any of
Because of the very frequent
and dynamic nature of Microsoft
product updates, and options for running Access-based
applications like the SandBagger, correcting operational
problems can often get complicated.
- Your first step is to make sure you have met the
installation requirements (see the
section above). Then,
if your copy is not
activated, register it to obtain full support and to
access updates (Click
Here to register).
- Next, you should verify it was installed correctly.
To do this, make sure the SandBagger directory exists
(typically C:\SBWGOLF) on your hard drive, and file
SBGOLFII.accdr exists in that directory. If one or both
are missing, the SandBagger is no longer installed on
your PC. You should also verify a suitable 32 bit Access
version is still installed on your PC (use 'Programs and
Features' in the Control Panel).
A build status notice should
normally appear on
the SandBagger Start, Credits and Support screens. If an update is needed
(your copy is older than the dated release), please
download and install the one currently available at this
It is also possible
an update release may have been reissued without notice
after you installed either the full or update downloads,
usually to correct an Access or application problem that
has popped up and may only affect certain users. Rather than issuing
a new dated release, we may just revise the available
update and post the revised version here at the Update
page. A sub-release indicator (e.g. R0) will show on
both the lower left of the application Start screen and
here at the top of this screen. If they are not the same and you
are having a problem with your copy, please make sure
your copy is activated and install the available update.
If you are still experiencing
problems, there are five probable cases for the SandBagger
not starting, or starting and not running correctly, which
are discussed below. Before attempting any corrective
procedures, if you have work in the SandBagger be sure to
make a backup copy in a safe location of the SBGOFII.accdr
file located in the SandBagger installation directory
After a Complete Installation (which should install
Access 2007 Runtime successfully), make sure you are
opening the SandBagger with the installed runtime
Although using a Complete Installation will usually
work, there are cases where a 64 bit Office Click-to-Run
configuration may prevent the SandBagger from starting.
Unfortunately, there is no fix for this and you will be
unable to use the SandBagger.
You will have lost your work in the
SandBagger unless you have made a backup of the
SandBagger main file (SBGOLFII.accdr) in safe location or
have a copy on another PC. If you have a valid backup
copy, use the Restoring a Backup procedure in the
SandBagger Optional Procedures
above. If this is not the case, you will need to use the
appropriate reinstalling procedure in the
the SandBagger section above.
SandBagger has stopped in a locked up state, make a note of what screen was being used when it
stopped, and then run Task Manager,
selecting the program and using End Task. Also, execution
errors can often occur because your copy of Access can't
handle an unusual combination of events that were
encountered while you were using the application. In
either case, try restarting the SandBagger to see if the
error reoccurs. If it does, consider the following:
SandBagger ran normally the last time you RECENTLY used it,
your current application file may be corrupt,
which usually happens because the data entry rules
explained at the SandBagger Basics help screen in the
application were not followed - you should try to restore a
good backup (see the
Recovering a Backup section above in
SandBagger Optional Procedures).
If the problem occurs after you have installed the latest available
SandBagger update, the
update may not have been installed correctly and could
be causing the problem. Try recovering a backup (see
above) and then downloading and installing the update
If it has been a long time since you
last used the SandBagger, updates to your computer since you
installed your SandBagger copy may have
created problems with it.
If this is the case, you should try downloading and
installing the latest SandBagger update from this site.
If these actions
do not fix the problem, your copy of the SandBagger may
be corrupt and will need to be diagnosed by us -
if this is the case, use the form on the
page at this website, and we will send instructions about
how to send us your malfunctioning copy. Be sure to
include a short description of the problem you are
You cannot use a full Access 2010 version to run the
SandBagger - use a Complete SandBagger installation or download
Access 2010 Runtime from Microsoft and install it.
If you used a Complete Installation of the
SandBagger and now both an Access 2007 or 2010 runtime and full Access
2013 or newer version is
installed, recent Windows updates may cause some of your
Access applications to open with a different version than
was originally intended. Microsoft has advised that
multiple installations of Access like this may now cause problems. For information, you can tell which Access version is
being used to currently run the SandBagger by accepting the security
risk, opening the Credits screen and looking at the Access
version line on the screen.
you have this problem and Access 2013 or newer is installed
on your PC,
we recommend you remove the runtime version and use
this full version to run it (see the 'Option to Use Access 2013 or Newer'
option in the
Running the SandBagger section above).
The SandBagger will not start and
Access error may be displayed (such as a DLL file is
missing or error 2590), or it starts with a security
warning. This will usually occur because of a problem with your
Microsoft Office (MSO) or Access installation, and the SandBagger
application file is probably not the problem.
A Base Installation: After meeting
installation requirements and you have
initially used a SandBagger Base Installation, you will
have to troubleshoot your installed copy of MSO. You can
try to repair or reinstall it, or if it is on a server
in a LAN,
you should ask your IT folks for help.
A Complete Installation:
Because of recent changes to Microsoft Office products,
a previous complete installation may now cause
problems and should now only be used if a full version of
Access 2013 or newer is not installed on your PC.
LAN Network Issues
If you have
inadvertently installed the complete SandBagger package on a
LAN with programs installed on a server, get
help from your IT department.
IT will have to find
and uninstall the SandBagger and Access Runtime
2007 and use the Base Installation procedure described above in the
Installing the SandBagger section to reinstall
Microsoft Office Configuration Issues
Problems can occur at any time with
(MSO) configurations. These problems are usually
caused by Windows Updates which have trouble
managing your Office configurations. If MSO is
installed, you may have to repair or reinstall
MSO and Multiple Copies of Access
You should make sure only one version of
Access (2007 or newer) is installed. If not and
Access 2007 Runtime is currently installed along
with a full version other than Access 2010, uninstall the runtime and
use the other version (see the Access 2013
option in the
Running the SandBagger section above). If the problem
continues, try repairing the full version by
using Programs and Features in Control Panel selecting the MSO item in the
list , then select Change and Repair.
MSO is Not Installed but
Access 2007 Runtime is:
the runtime version by using Programs and
Features in Control Panel, selecting the Access runtime
item in the list, then select Change and Repair.
If this does not fix the problem, you may have
to reinstall the SandBagger - use the procedure
described above in the
the SandBagger section.
MSO and Only Access 2007 Runtime are
MSO is installed but with only Access 2007
Runtime, try repairing the Office installation
using Programs and Features in Control Panel
selecting the MSO item in the list , then select
Change and Repair. If this does not fix the
problem, you may have to reinstall the
SandBagger - use the procedure described above
Installing the SandBagger section.
If none of these procedures corrects the
problem, please contact us using the Support address at the
page at this website.
If you need to contact us for support using this email
address, please include the
Windows version details, the SandBagger release/build you are trying to use and the site from which you
Several users have
reported update installation errors which can be traced to
record locking problems. This will occur if the SandBagger
application is running when an update is attempted, or if
certain programs that are part of Microsoft's Office suite
are either running or were run just prior to attempting the
SandBagger update. Other errors can be caused by not giving
the update process time to complete - it can take several
minutes depending on the speed of your PC and any other
applications it may be running, so please be patient.
After installing an update, your updated copy should
automatically open. If the update procedure fails, your
original copy should be automatically restored.
If you have experienced an
update installation error and your copy was not restored,
DO NOT IMMEDIATELY ATTEMPT
TO RUN THE UPDATE AGAIN.
At this point, your application file will no longer
be available for use and you must manually restore your copy
before going any further.
Use the following procedure to
restore your copy and attempt the update installation again.
- Close the SandBagger
and any MS Office programs that are open, and open a file manager window (for
help see File Operations in the
SandBagger Optional Procedures section)
- Go to your
SandBagger installation directory (typically C:\SBWGOLF)
- Restore the latest
dated backup file in your installation directory - replace the current SBGOLFII.ACCDR file with the dated backup copy
created before the update was attempted, copying it to SBGOLFII.ACCDR
Start the SandBagger to confirm it is working properly.
If so, try to reinstall the update.
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