The SandBagger - Support
(Personal Edition)

  


Page Navigation: SandBagger Downloads
Installing the SandBagger
Running the SandBagger
SandBagger Updates
SandBagger Optional Procedures
SandBagger Troubleshooting
Release and File Lists

You should ensure you are viewing the latest pages at this and other websites by making sure your browser is set to reload each website page from the website each time you navigate to a new page. For example, if you do not do this, activated copies of the SandBagger may display an incorrect update notice on the application Start screen.
 

This page was last updated
25-Aug-18
Got a Question?
  
Support information (including download, installation and troubleshooting) is available on this page. After installation, although you can attempt to intuitively use the SandBagger, there are many options that require you to first fully understand the processes. The best way is to start is with the Searchable Help PDF file in the application (a comprehensive User Guide which includes background information and tips) - it can be accessed from the Help Index in the application. Detailed help for using the SandBagger is also available using the context sensitive help buttons throughout the application, and using the Help Index. 

If you cannot find the answers you are looking for using one of these resources, please send us a support request using the Support Request button on the SandBagger Support page, or send us an email to one of the support addresses on the Contact Us page. We will answer any questions you have about the Sandbagger, and attempt to answer any questions about setting up and running your tournament(s).

Current  Release:
25-Aug-18 (2018 b62.01 R0)
This current release includes an extension to email options, several updated forms and application processing updates.
Older dated releases or release builds, and versions such as 10.16.01 to 10.29.01 are obsolete, will not now work correctly and are not supported. If you are attempting to use one of these, you must update your copy before continuing, to ensure trouble-free operation. (Versions older than 10.16.01 cannot be updated.). For more information, see the SandBagger Updates section below.

SandBagger Downloads: SweetSpot Software(r) is a trusted publisher of SandBagger application releases, and they will never contain advertising, viruses or third party add-ins. We plan to continue to provide this free Personal Edition to the public for the foreseeable future. However, we may cancel this free offer at any time without notification. 
Download Warnings: If you have not installed a copy of the SandBagger PC Application, please be aware that it will not run correctly if you attempt to install it on PCs running Linux or Windows XP (or older) operating systems, removable or network drives or on a PC with Microsoft Office 2003© or earlier version already installed! If any of these restrictions apply, do not attempt to install the SandBagger. For additional information, see the Installation Requirements document and the 'Installing the SandBagger' section below.

User downloads are usually executed using one of many different internet browsers. In certain situations when attempting to download a SandBagger installer file (caused by browser add-ons or the computer operating system), a message may be displayed which warns that the setup file is not normally downloaded. When attempting to run the file, a similar message may be displayed by the operating system that the file cannot be verified and may harm your computer if run. Although SandBagger releases are digitally signed, the self-extracting installer files which contain the SandBagger application are not. When attempting to download or use a SandBagger setup file, you can safely ignore the warnings and proceed with the SandBagger installation.

Although older versions may be available from websites other than this one, also please be aware that releases older than the ones currently available here are obsolete and MAY NOT WORK correctly and should not be used. If you have an older version installed, you are strongly encouraged to register, activate it and install the current available update at this website. Also, although you may be advised by email from sites other than this one that a new release of the Sandbagger is available, please remember that a full version setup file cannot be used to update an installed version - an update from the Updates page at this SandBagger website must be used instead.

Downloads from sites other than this one may execute using their special downloader applications that include options to install non-related programs. These programs are often third party add-ins that pay the sites to include them with their downloaders. We are not associated in any way with these optional programs, and do not support or condone the use of these downloaders. If the site allows a direct download, you are encouraged to use that option or to only download the SandBagger installer files from this SandBagger website.
Full Release Downloads: The SandBagger full release installs with a 30 day demo restriction that can be removed with free registration and activation. The Sandbagger has been created with and optimized for 32 bit Access 2013/2016, and MUST use a 32 Bit version of Access to run. To determine which installation option you can use, review the table below before downloading from the Download page. Installations are described further in the 'Installing the SandBagger' section below.
A Complete Installation as shown will install a 32 Bit version of Access 2007 Runtime with the SandBagger to run it.
A
Base Installation
will only install the SandBagger application files.

If your PC is Standalone:
Depending on what 32 Bit Access version you have on your standalone computer, you should be able to use the appropriate installation method shown to the left.

If Your PC Uses Server-based Programs on a LAN:
In this case you must use a Base Installation method and your LAN must have one of the 32 Bit Access versions shown to the left installed on your server (check with your IT folks if necessary).
If you are using a 64 Bit version of MS Office 2007 or newer, you can try downloading and installing a Complete Installation but be warned that it may not install properly.
If you are using a full 32 Bit version of Access 2010, you can download and install a Complete Installation but you may wish to download and install the 2010 runtime from the Microsoft website to avoid multiple Access versions on your PC, and then download and install a Base Installation instead.
Update Release Downloads: If you are using an activated copy older than the current update release, you are strongly encouraged to download and install the current update (see the Updates page or Updates below for details). Older releases are obsolete and may not work correctly!
Installing the SandBagger:
General: Please remember that you cannot install the SandBagger on a PC or network with MS Office versions older then 2007 installed, and you will have problems running the SandBagger if you attempt to install and use it on a removable or network drive.

If you are using a 64 Bit version of MS Office 2007 or newer on you PC and have installed a Complete Installation, right-click on the SandBagger icon, select 'Open With' and select the 32 Bit runtime version installed. Unfortunately, with multiple versions of Access installed, as you switch from one Access version to another Office will take some time to adjust Access parameters before opening an application.


Details for installing these packages follow below. Remember that the complete and base installation setup files cannot be used to update your older installed version - install an update instead (see Updates below), particularly if an update newer than your installed copy is available.
If you are having problems after installing the SandBagger, see the Troubleshooting section below. After installing and opening the SandBagger, you are strongly encouraged to visit the application Support page and download and review the contents of the comprehensive PDF Help file.
Registration and Activation: The SandBagger will install as a fully operational application with a 30 day demonstration period restriction. This restriction can be easily removed by registering your copy and activating it - visit the Registration page for more information. Changes (updates) to operating systems and MS Office installations can often cause problems with the SandBagger, requiring an update to the application. Free activation ensures that you have access to future SandBagger updates and personal technical support for the life of the Personal Edition.
Complete Installation:
(With ACC2007)
Installing:
The complete install package (SBWInstall.exe) installs the SandBagger application and Microsoft Access 2007 Runtime.
Download the complete installation file from the Download page, save it to your desktop and run it from there. Make sure no MS Office© applications are running when you attempt to install it on your hard drive.
Unresolved issues with already installed 64 Bit Office versions can cause installation problems for the SandBagger. Unfortunately, if installing a Complete Installation package does not work, you may be unable to use the SandBagger.


Uninstalling:

If you have any work in the SandBagger you wish to save, be sure to copy the file SBGOLFII.accdr in directory C:\SBWGOLF to another safe location before proceeding. If you have installed the SandBagger using the SBWInstall.exe installation package and you wish to permanently uninstall it, use Programs and Features in Windows to uninstall the SandBagger application, then to uninstall the Microsoft Office Access 2007 Runtime.
When done, delete the SandBagger Directory (typically C:\SBWGOLF).

Reinstalling:
If you are having problems, see the Troubleshooting section below. If you need to reinstall the SandBagger, use the following procedure:
  • First uninstall any currently installed copy (see Uninstalling above).
  • Go to Downloads at this website, download the current Complete Installation release of the SandBagger to your desktop and install it. When it completes, check for Microsoft Windows Updates. If any are available, download and install them, and restart your computer again.
  • Try to start the newly downloaded SandBagger. If this new copy still does not start correctly, Contact Us. If it does, close it and copy your saved copy of SBGOLFII.accdr back to C:\SBWGOLF, overwriting the similar file there. Then restart the SandBagger.
  • Check for SandBagger updates, and update your copy if needed (visit the Updates page at this website to download).
 Base Installation:
(Without ACC2007)
Installing:
A Base Installation will not install a copy of Access 2007 Runtime - it will only install the SandBagger application files on your PC, and these files must use an already installed 32 Bit Access program to run.
Download the base files installer (SBWBaseInstall.exe) from the Download page, save it to your desktop and run it from there (the base SandBagger files will always be installed on your C:\ drive). If a preexisting copy is on your hard drive, this installation will fail!

After attempting to use an appropriate full 32 Bit Access version already on your PC or LAN, when you try to open the SandBagger with your Access version, it may keep the application from running by blocking embedded macros, and then displaying a security message. You can just ignore the security warning each time you open the SandBagger, or you can adjust your Access version to remove this message:
  • If you are using a full Access version, go to your Access version Options, Trust Center and Trust Center Settings, and add the SandBagger installation directory (typically C:\SBWGOLF) as a trusted location.

  • If you only have a pre-existing runtime version of Access 2007 or 2010 installed on your computer or network, your Windows registry will not include an entry to trust the installation location (typically C:\SBWGOLF). If you must use this runtime version, either ignore the security warning each time you start the SandBagger, or Contact Us for instructions as to how to add the necessary registry entry.

Uninstalling:
If you installed the SandBagger using the base installation option and you wish to remove the SandBagger, simply remove any created shortcuts and the C:\SBWGOLF directory from your hard drive.

Reinstalling:
If wish to reinstall the SandBagger, follow the instructions in the Installing section above.

Running the SandBagger:
General: Run the SandBagger using the installed shortcut or clicking on the SBGOLFII.accdr file in File Explorer. The application will not perform correctly if you attempt to run multiple instances of the program - run only one instance of the program per session!

Current versions of the SandBagger have been optimized for Access 2013, but will run with 2007 full or runtime, and 2010 runtime versions. However, when run (particularly with Access 2007), certain screen resolutions may cause minor form rendering problems, for example causing object placements to not line up properly. Unfortunately, this is unavoidable.

When you are using the SandBagger, remember to regularly save your work in a safe place (such as a memory stick) in case of future computer problems!
Internet Access: If your computer does not have an internet connection or our website is not available, certain features requiring access to it will be unavailable (such as registration, web support and downloads); however, all other features of the SandBagger will not be affected.

If your computer does not have an internet connection, an "Internet Not Available" status will be shown on the Start screen. If it does have internet access but there is a problem accessing this website, the message "Website not Available" will be shown on the Start screen. This message may be displayed if maintenance at our website is in progress, or there is a problem at our servers or with your router/modem - try again later.
Option to Use Access 2013 or Newer: If you have previously used a Complete Installation (which includes Access 2007 Runtime) and also had a FULL Access 2013 or newer version already installed on your computer, you should remove the runtime version and then use the full version to run the SandBagger. Using Programs and Features, first uninstall the Access 2007 Runtime, and then make sure you are using the current release of the SandBagger. Then, try to open the SandBagger with your full Access version (use the shortcut or double-click the SBWGOLFII.accdr file). If it starts with a security message, you will need to enable application macros - go to your Access version Options, Trust Center and Trust Center Settings, and add C:\SBWGOLF as a trusted locatiion. Please note: the full version of Access 2010 will NOT run the SandBagger!
Backups: The SandBagger creates a backup in the installation directory (typically C:\SBWGOLF) each time it is closed. After you install an update, a new set of backups will be created from that point on. If you find the backups are piling up and you need the space, you should delete any backups you feel you will not use.

To protect your work against hard disk failure or problems, it is important for you to also periodically create a backup in a safe location (such as a USB drive, another hard drive, or another PC). In that event, to use the SandBagger you will need to reinstall it before attempting to recover a saved backup. To recover any backup, see the SandBagger Optional Procedures section below.
Defaults: Display: The SandBagger application screens are not scalable - they are designed to display correctly on PCs that use standard display resolutions and text sizes, and to fit small notebook displays. If you encounter a problem with the display, the application window can be resized and moved if necessary and the new size and location will be remembered - you can use the restore arrows on various screens at any time to restore the original window design size.  If the remembered window size is not smaller than the default design size, is not positioned so that part of the window is not visible, and it is not maximized, the application window will be sized and placed with the remembered values; otherwise, the application window will reset to design defaults.

There are many types of PC monitor and laptop screens available, and each has a number of screen resolutions defined by the display adapter and screen capabilities. Each screen has a built-in design that supports a specific character/object resolution, designated as Twips per inch (TPI). MS Access does not handle different TPIs very well, particularly from one Access version to another. As a result, it can be a challenge to render Access forms correctly from one screen/version to another, particularly since Microsoft has a track record of issuing updates that change the operating environments for their applications.
  Windows OS: Because the SandBagger uses MS Access as its processing engine, certain fields on application screens may be formatted, and other settings in the application set, using Windows environment settings. For example, date fields in the SandBagger will use the Region and Language (R&L) Short Date settings in your Windows version, and the printer used for reports should default to the default printer set in Windows. Use Printers and Devices to change the default printer, or use Print Settings when a report displays in the application to customize the printer used for that report.
SandBagger Updates:
General: Even if you are not experiencing a problem with your copy, be sure to keep your copy up to date, particularly when it has been a while since you last used it and before attempting to use it at the course.

SandBagger releases are now dated (version numbers are no longer used), and if a copy is older than the current release (shown at the top of this page) or it shows a version number, it is obsolete and cannot be supported
.
 
We will only issue updates for activated copies (but only if they are needed to correct problems arising from MS Office and operating system changes, or if a problem we have missed is reported and needs to be fixed). We may still tinker a bit with the SandBagger to improve usability, but will only include any resulting changes when a new release is needed.

All releases from
version 10.16.01 on access our website to determine the status of the copy. If the internet is available and your browser is not using cached pages, your copy should display a message on the Start screen if your copy requires an update. With recent releases, the current status will also be displayed on the SandBagger Credits and Support screens. 

Once in a while we may identify a minor problem  with a current release that may affect some users. Rather than issuing a new dated release, we may just revise the available update and post the revised version here at the Update page. With the current release, a sub-release indicator (e.g. R0) will show on both the lower left of the application Start screen and at the top of this page. If they are not the same and you are having a problem with your copy, please install the available update.


An update to an activated SandBagger copy can be downloaded and installed or reinstalled any time for any dated copy, or any version 10.16.01 or newer. Attempting to update a really old release (pre-10.16.01 versions) will not work - if you want to update one of these, contact us for assistance.

If you are attempting to update versions after 10.16.01, a "Table not found" error may be displayed which can be ignored with no problem. Unfortunately, installing any update will reset any custom report settings you may have made. Also, the SandBagger PDF Help file (which is accessible from the Help Index screen in the application) references the current release and certain features described will only apply to it.
Running an Update: If you are using an earlier release or version (10.16.01 or newer) than the one currently available, you should download and run the Update Installer copy via the Update page (registered users only). Your original activation information is valid for all updates, and will not normally be required to install one.

Do not attempt to run an update with your copy of the SandBagger running!
If the update process stops with any error, your copy of the SandBagger should be automatically restored. If not, you will need to manually restore your application - see Update Errors in the
Troubleshooting section below.

For installation details, refer to update installation instructions included in the prerequisites document (Click Here to view), or to the detailed update help page (Click Here to view), or the PDF Help File available in from the Help - Downloads section on the Support page Index in the application. If you are using the same SandBagger copy on more than one computer, you only need to install the update on the one you consider to be your primary and then copy the resulting SBWGOLFII.accdr file to the others (see Moving the SandBagger in the next section below).
SandBagger Optional Procedures:
File Operations: Several procedures discussed on this page require knowledge of how to manipulate files. For Windows Vista or 7, you can use My Computer from the start menu to open a file manager window, or you can type explorer.exe in the Run command. Navigate to the \SBWGOLF directory. If you are having trouble figuring out which file is which because the window is not showing file extensions, you can change this by selecting Tools on the top menubar of the window (if this menubar is not showing, hit the Alt key once). Select Folder Options and then select View. In the Advanced Settings box, un-select the "Hide extensions for known file types" box and select OK.

For Windows 8/8.1 and 10, you can use File Explorer in the applications menu. Navigate to the \SBWGOLF directory. If you are having trouble figuring out which file is which because the window is not showing file extensions, you can change this by making sure the File Name Extensions box on the View toolbar is checked.
Moving the SandBagger: You may wish to initially install the application on a desktop PC, and then transfer it to a second PC to do work with the SandBagger at another location, or to a laptop when you are ready to take it to a golf course for scoring. This is accomplished by copying the working application file (SBGOLFII.accdr) in the SandBagger installation directory (typically C:\SBWGOLF) from your desktop computer to a SandBagger installation on another PC. In fact, you can copy and save the application file to and from any computer using the procedure below. It is VERY IMPORTANT to keep track of your current working copy and ensure you are always working with it on whatever computer you are using, as it is not possible to reintegrate different copies. If you need help performing file operations, see File Operations above.
  • Using the current applicable install package at Download page at this site, install the SandBagger on any second computer you may use.
  • With the current SandBagger release, you can select the option on the Start page to copy the application (for example, to a memory stick) when you quit the SandBagger, and then make the copy when you do that.
  • Overwrite the SBGOLFII.ACCDR file installed in the \SBWGOLF directory on the second computer with the working copy of this file from the installation directory on the first computer (typically C:\SBWGOLF).
Archiving the SandBagger:

You may wish to remove the SandBagger from your computer but keep and archive any work you have done for previous Events/Competitions, and to perhaps reuse it at a later date to copy a previous Competition for a new one. To do this:

  • BEFORE uninstalling the application, copy the SBGOLFII.accdr file from the C:\SBWGOLF directory to another save location such as a temporary or archive directory you have created. If you have inadvertently uninstalled the SandBagger before doing this, you may be able to use a dated backup in the C:\SBWGOLF directory - copy that file instead to another directory, changing the file name to SBGOLFII.accdr.
  • If you re-install the SandBagger, you can copy your saved file back to the new C:\SBWGOLF directory. After doing this, since your work file may be an older release copy you should update your application using the current downloadable update at the Updates page.

Recovering a Backup:

Current Installation:
This procedure assumes you have a correctly operating Access installation, but for whatever reason your current copy of the SandBagger is faulty. This usually occurs because you have caused an error in the current copy by not following the data entry rules, or the second part of a running update has failed with an unrecoverable error. To recover your work, you can try using a correctly operating backup created by the application, or a backup you have saved in a safe location (follow the procedure described below). If you have had a hard disk failure or your copy of Access is not working correctly, you may have to reinstall the SandBagger - see the SandBagger Troubleshooting section below.

  • Close the SandBagger program if it is open,  and open a file manager window (for help see File Operations above).
  • If it exists in the application directory, rename the current SBGOLFII.accdr file to a new name (such as SBGOLFII.temp)
  • You should use the backup dated the last time you successfully used the application (this file will look like "SBGOLFII YY-MM-DD (##).accbk"), or use the SBGOLFII.accdr file you have backed up to a safe location. Copy the selected backup copy to SBGOLFII.accdr in the installation directory
  • Open the application to see if this resolved the problem. If so, you can delete the temporary copy you created (SBGOLFII.temp).

If this does not correct the problem, one or more of your data files may be corrupted. Please contact us for assistance.

Previous Installation:
If you have previously installed a copy of the SandBagger and then uninstalled it, the installation directory (typically C:/SBWGOLF) may still exist and contain backup copies from the old copy. If you have reinstalled a new release, you may be able to recover your work in a previous backup copy. To do this:

  • Close the SandBagger program if it is open,  and open a file manager window (for help see File Operations above).
  • Look for any available old backup file in the installation directory. If you find one, you should use the one dated the last time you successfully used the previous copy (this file will look like "SBGOLFII YY-MM-DD (##).accbk").
  • Copy the backup file to SBGOLFII.ACCDR, replacing the similar file in this directory and try running it. If it runs correctly, download and install the latest update available at this website.
SandBagger Troubleshooting:
General: Please be aware that certain MS Office configurations and programs running concurrently with the SandBagger can sometimes cause runtime errors that are usually temporary - try closing any running programs and restarting the app in a few minutes to see if the problem still exists. If you are still experiencing a problem, review the Operating Errors section below or send us a Support Request. Please note that copies older than the currently available one (see top of this page) are obsolete, are no longer supported and should not be used! Also, in order for us to provide email support you should ensure your email application does not treat our emails as spam.

The latest SandBagger release/build was updated on a Windows 10 platform, but should work well in Windows Vista, 7, 8/8.1 and 10 environments. There are numerous monitors of different sizes and resolutions accompanying desktops and as part of laptops and PC compatible tablets. While we have made every attempt to accommodate these options, you may find certain displays not showing all data correctly. Please contact us if are experiencing this problem.

The free Windows 10 upgrade ended some time ago, and recent updates should have resolved all remaining problems with this operating system. However, if you see an error message when closing the SandBagger while running under Windows 10, or you experience window sizing problems, first please download and install all current Windows updates, and then the current SandBagger update. If the situation persists, send us a Support Request.
Those Pesky Red Boxes: As explained on the SandBagger Basics help screen, red fields in the application cannot be left blank. In most cases, you will be warned if you attempt to do so. However, there are instances when leaving a red field blank will cause the program to terminate. As we have the time, we are going through the application verifying any fields we may have missed and adding error checks, but so far not all have been reviewed. Until this work is complete, don't leave any of them blank!
Operating Errors:

Because of the very frequent and dynamic nature of Microsoft product updates, and options for running Access-based applications like the SandBagger, correcting operational problems can often get complicated.

  • Your first step is to make sure you have met the installation requirements (see the SandBagger_Downloads section above). Then, if your copy is not activated, register it to obtain full support and to access updates (Click Here to register).
  • A build status notice should normally appear on the SandBagger Start, Credits and Support screens. If an update is needed (your copy is older than the dated release), please download and install the one currently available at this website.
  • It is also possible an update release may have been reissued without notice after you installed either the full or update downloads, usually to correct an Access or application problem that has popped up and may only affect certain users. Rather than issuing a new dated release, we may just revise the available update and post the revised version here at the Update page. A sub-release indicator (e.g. R0) will show on both the lower left of the application Start screen and here at the top of this screen. If they are not the same and you are having a problem with your copy, please make sure your copy is activated and install the available update.

If you are still experiencing problems, there are five probable cases for the SandBagger not starting, or starting and not running correctly, which are discussed below. Before attempting any corrective procedures, if you have work in the SandBagger be sure to make a backup copy in a safe location of the SBGOFII.accdr file located in the SandBagger installation directory (typically C:\SBWGOLF).

  • Case 1:
    You have attempted to install the SandBagger on a PC or LAN operating with a 64 Bit version of MS Office

After a Complete Installation (which should install Access 2007 Runtime successfully), make sure you are opening the SandBagger with the installed runtime version. Although using a Complete Installation will usually work, there are cases where a 64 bit Office Click-to-Run configuration may prevent the SandBagger from starting. Unfortunately, there is no fix for this and you will be unable to use the SandBagger.

  • Case 2:
    You previously installed the SandBagger but you have had a failure of the installation hard disk.

You will have lost your work in the SandBagger unless you have made a backup of the SandBagger main file (SBGOLFII.accdr) in safe location or have a copy on another PC. If you have a valid backup copy, use the Restoring a Backup procedure in the SandBagger Optional Procedures above. If this is not the case, you will need to use the appropriate reinstalling procedure in the Installing the SandBagger section above.

  • Case 3:
    The SandBagger opens correctly to the Start screen but stops for any reason in a "locked-up" state or quits with an execution error. This will occur if there is a problem with your copy of the SandBagger application.

If the SandBagger has stopped in a locked up state, make a note of what screen was being used when it stopped, and then run Task Manager, selecting the program and using End Task. Also, execution errors can often occur because your copy of Access can't handle an unusual combination of events that were encountered while you were using the application. In either case, try restarting the SandBagger to see if the error reoccurs. If it does, consider the following:

  • If the SandBagger ran normally the last time you RECENTLY used it, your current application file may be corrupt, which usually happens because the data entry rules explained at the SandBagger Basics help screen in the application were not followed - you should try to restore a good backup (see the Recovering a Backup section above in SandBagger Optional Procedures).
  • If the problem occurs after you have installed the latest available SandBagger update, the update may not have been installed correctly and could be causing the problem. Try recovering a backup (see above) and then downloading and installing the update again.
  • If it has been a long time since you last used the SandBagger, updates to your computer since you installed your SandBagger copy may have created problems with it. If this is the case, you should try downloading and installing the latest SandBagger update from this site.

If these actions do not fix the problem, please contact us using the Support address at the Contact Us page at this website, letting us know what screen was being used when it stopped running. If you need to contact us for support by not using the Support Request button on the Support page in the SandBagger, please include the SandBagger and Windows versions you are trying to use and the site from which you downloaded the SandBagger.

  • Case 4:
    The SandBagger opens with a security message relating to the application macros. This usually occurs because multiple versions of Access are installed on your computer, and the wrong one may be used to start the SandBagger.

You cannot use a full Access 2010 version to run the SandBagger - use a Complete SandBagger installation or download Access 2010 Runtime from Microsoft and install it.
If you used a Complete Installation of the SandBagger and now both an Access 2007 or 2010 runtime and full Access 2013 or newer version is installed, recent Windows updates may cause some of your Access applications to open with a different version than was originally intended. Microsoft has advised that multiple installations of Access like this may now cause problems. For information, you can tell which Access version is being used to currently run the SandBagger by accepting the security risk, opening the Credits screen and looking at the Access version line on the screen.
If you have this problem and Access 2013 or newer is installed on your PC, we recommend you remove the runtime version and use this full version to run it (see the 'Option to Use Access 2013 or Newer' option in the Running the SandBagger section above).

  • Case 5:
    The SandBagger will not start and a
    n Access error may be displayed (such as a DLL file is missing or error 2590), or it starts with a security warning. This will usually occur because of a problem with your Microsoft Office (MSO) or Access installation, and the SandBagger application file is probably not the problem.

A Base Installation: After meeting installation requirements and you have initially used a SandBagger Base Installation, you will have to troubleshoot your installed copy of MSO. You can try to repair or reinstall it, or if it is on a server in a LAN, you should ask your IT folks for help.

A Complete Installation: Because of recent changes to Microsoft Office products, a previous  complete installation may now cause problems and should now only be used if a full version of Access 2013 or newer is not installed on your PC.

  1. LAN Network Issues
    If you have inadvertently installed the complete SandBagger package on a LAN with programs installed on a server, get help from your IT department. IT will have to find and uninstall the SandBagger and Access Runtime 2007 and use the Base Installation procedure described above in the Installing the SandBagger section to reinstall the SandBagger.

  2. Microsoft Office Configuration Issues
    Problems can occur at any time with Microsoft Office (MSO) configurations. These problems are usually caused by Windows Updates which have trouble managing your Office configurations. If MSO is installed, you may have to repair or reinstall MSO.

    MSO and Multiple Copies of Access Installed:
    You should make sure only one version of Access (2007 or newer) is installed. If not and Access 2007 Runtime is currently installed along with a full version other than Access 2010, uninstall the runtime and use the other version (see the Access 2013 option in the Running the SandBagger section above). If the problem continues, try repairing the full version by using Programs and Features in Control Panel selecting the MSO item in the list , then select Change and Repair.

    MSO is Not Installed but
    Access 2007 Runtime is:
    Try repairing the runtime version by using Programs and Features in Control Panel, selecting the Access runtime item in the list, then select Change and Repair. If this does not fix the problem, you may have to reinstall the SandBagger - use the procedure described above in the Installing the SandBagger section.

    MSO and Only Access 2007 Runtime are Installed:
    If MSO is installed but with only Access 2007 Runtime, try repairing the Office installation using Programs and Features in Control Panel selecting the MSO item in the list , then select Change and Repair. If this does not fix the problem, you may have to reinstall the SandBagger - use the procedure described above in the Installing the SandBagger section.

If none of these procedures corrects the problem, please contact us using the Support address at the Contact Us page at this website. If you need to contact us for support using this email address, please include the Windows version details, the SandBagger release/build you are trying to use and the site from which you downloaded it.

Update
Errors:
Several users have reported update installation errors which can be traced to record locking problems. This will occur if the SandBagger application is running when an update is attempted, or if certain programs that are part of Microsoft's Office suite are either running or were run just prior to attempting the SandBagger update. Other errors can be caused by not giving the update process time to complete - it can take several minutes depending on the speed of your PC and any other applications it may be running, so please be patient.

After installing an update, your updated copy should automatically open. If the update procedure fails, your original copy should be automatically restored.
       

If you have experienced an update installation error and your copy was not restored, DO NOT IMMEDIATELY ATTEMPT TO RUN THE UPDATE AGAIN.

At this point, your application file will no longer be available for use and you must manually restore your copy before going any further.
Use the following procedure to restore your copy and attempt the update installation again.

  • Close the SandBagger and any MS Office programs that are open, and open a file manager window (for help see File Operations in the SandBagger Optional Procedures section)
  • Go to your SandBagger installation directory (typically C:\SBWGOLF)
  • Restore the latest dated backup file in your installation directory - replace the current SBGOLFII.ACCDR file with the dated backup copy created before the update was attempted, copying it to SBGOLFII.ACCDR
  • Start the SandBagger to confirm it is working properly. If so, try to reinstall the update.

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